100-Day Trial
We are committed to delivering the best sleeping products to all of our customers. We offer a 100-day trial for all of our mattresses. During this trial period, should you discover that the mattress you purchased is too firm or too soft, you can request a change of the mattress core free of charge. We want to make sure you get the right feel for your new mattress.
However, if the second mattress core is still not right for you, we can change the feel of the core again, but we will then charge a nominal fee to cover our transport costs. The timing of the exchange depends on the availability of the cores. This 100-day trial does not apply to toppers, customised mattresses, bed bases, bed frames and bedding accessories.
In the unlikely event that we cannot find the right solution, we will collect the mattress and refund your purchase price, minus S$300 to cover our third-party transport costs. To be entitled to an exchange or refund, the mattress must not be dirty, marked, damaged or abused when inspected by Heveya® staff. After the inspection, a bank transfer will be processed.
Delivery Policy
Singapore:
For purchases above SGD 200, we will deliver your products free of charge.
For purchases below SGD 200, there will be a delivery charge of SGD 12 per trip.
For online purchases, we will contact you within 24 hours during working hours to arrange delivery. Delivery is available from Monday to Saturday, from 11 am to 6 pm. There is no delivery on Sundays or public holidays.
Please note that we deliver only to addresses within Singapore, including Sentosa but excluding other offshore islands.
Payment
We accept credit card payments issued by Visa, MasterCard and American Express. All payments are processed securely online via Shopify Payments, PayPal or GrabPay.
Care Instructions
Crafted from natural materials, your Heveya mattress rewards a little care. Follow these simple notes to keep it comfortable for years to come.
Mattress
Airing of the bedroom. Regular airing of the bedroom will guarantee a healthy and pleasant environment for yourself and your mattress. High humidity in combination with inadequate ventilation (for example, in the case of closed wardrobe beds) can lead to damp stains (mildew). Damage due to damp stains is excluded from the guarantee.
Airing of the mattress. The fabric of the Heveya® mattresses is composed of soft, natural materials, which must be aired. If you cover it with bedding, make sure that the latter is permeable to air and moisture. As with all new things, Heveya® mattresses have a specific intrinsic smell. If the mattress is aired, this will disappear within a few days, and is absolutely harmless.
Turning. Turn the mattress regularly. We recommend that you turn your mattress every year. This way, the material can recuperate more easily, and the sleeping comfort will be retained for an even longer time.
Form and volume. The core and the upholstery of Heveya® mattresses consist of soft materials and can change slightly in width, length and height during storage, transportation and use. This will impair neither the sleeping comfort nor the quality, and is no ground for a claim under the guarantee.
Cleaning. All the covers of Heveya® mattresses can be dry cleaned. Washable models are specially marked. Please follow the textile instructions at all times (see label). We will accept no guarantee liability for incorrect washing or cleaning. We recommend you to clean your mattress cover at least once a year.
UV light. Never expose your uncovered latex core to UV light, daylight or sunlight, as it increases the aging of your mattress dramatically. Mattresses exposed to UV light do not fall under guarantee.
These notes are written for our mattresses. Each of our other pieces is made from its own materials and has its own way of being looked after. For tailored care guidance, please visit the individual product page.
Warranty
Our warranty terms outline the coverage, duration and conditions for all Heveya® products. For complete details, please download the full statement here.
